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Business development aka sales people....
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<blockquote data-quote="Coldworld" data-source="post: 558627" data-attributes="member: 4777"><p>True, but for gawds sake when mgt is harassing a driver for taking 1 minute for going to the bathroom, what the hell are they going to do if you give them 20 or 30 minutes a week in customer contact, and I dont mean with the shipping clerk but asking to see the shipping mgr and asking them how they think their experience with ups is going. Now this isnt going to be possible with the ll bean, fords, and home depot accounts but for small to medium businesses, Im almost positive that they would be absolutely positive about being asked how THEIR business is doing, especially in this economy. Its not hard, its called CARING, TAKING CARE OF PHYSICAL NEEDS, AND MENTAL NEEDS. In todays large business model, large corporations have lost the personal touch with their customers, you hear this every day...they just dont care. What a wonderful way for ups to stand out, they have a valuable resource with their drivers and bd folks, but these two groups of people are walked on the most..why is that???</p></blockquote><p></p>
[QUOTE="Coldworld, post: 558627, member: 4777"] True, but for gawds sake when mgt is harassing a driver for taking 1 minute for going to the bathroom, what the hell are they going to do if you give them 20 or 30 minutes a week in customer contact, and I dont mean with the shipping clerk but asking to see the shipping mgr and asking them how they think their experience with ups is going. Now this isnt going to be possible with the ll bean, fords, and home depot accounts but for small to medium businesses, Im almost positive that they would be absolutely positive about being asked how THEIR business is doing, especially in this economy. Its not hard, its called CARING, TAKING CARE OF PHYSICAL NEEDS, AND MENTAL NEEDS. In todays large business model, large corporations have lost the personal touch with their customers, you hear this every day...they just dont care. What a wonderful way for ups to stand out, they have a valuable resource with their drivers and bd folks, but these two groups of people are walked on the most..why is that??? [/QUOTE]
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