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Business development aka sales people....
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<blockquote data-quote="Catatonic" data-source="post: 559144" data-attributes="member: 7966"><p>Customer Service was changed to Sales or BD because Corporate thought that Customer Service was every UPSers job. </p><p>Back in the 80's, when a customer had a problem, most people thought that was the job of the CS rep .... most times, it was not. It was something the center or driver needed to do.</p><p>It does appear that there is more acceptance of customer service by all UPSers as part of their job since that name change.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 559144, member: 7966"] Customer Service was changed to Sales or BD because Corporate thought that Customer Service was every UPSers job. Back in the 80's, when a customer had a problem, most people thought that was the job of the CS rep .... most times, it was not. It was something the center or driver needed to do. It does appear that there is more acceptance of customer service by all UPSers as part of their job since that name change. [/QUOTE]
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