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C.I.R.—A Handy Guide
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<blockquote data-quote="soberups" data-source="post: 3388679" data-attributes="member: 14668"><p>Um...no.</p><p>Customers are accustomed to signing while on the phone.</p><p>I’m not going to interrupt someones business call. If they sign I will point to the signature if I cant read it.</p><p>Did the people who came up with this give any thought to the fact that customers will have questions? Or be confused by the change in procedure?</p><p>Yes, it is stupid to erase a signature in order to enter CIR. But what is even <em>more </em>stupid is to go live on this program without first working out the bugs in the software and giving the drivers some pamphlets to hand out so that we arent having to explain this.</p></blockquote><p></p>
[QUOTE="soberups, post: 3388679, member: 14668"] Um...no. Customers are accustomed to signing while on the phone. I’m not going to interrupt someones business call. If they sign I will point to the signature if I cant read it. Did the people who came up with this give any thought to the fact that customers will have questions? Or be confused by the change in procedure? Yes, it is stupid to erase a signature in order to enter CIR. But what is even [I]more [/I]stupid is to go live on this program without first working out the bugs in the software and giving the drivers some pamphlets to hand out so that we arent having to explain this. [/QUOTE]
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