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C.I.R.—A Handy Guide
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<blockquote data-quote="tourists24" data-source="post: 3388892" data-attributes="member: 11490"><p>Sober, you and I must live in the same magical bubble even though we live on different coasts. I spend more time explaining the "whys" to customers than it would take to just get the signature. I'm not going to be rude and interrupt a customer on a business call either. Customer service shouldn't suffer at the expense of a metric.</p><p></p><p>It's the same song and dance with a release of something new at UPS. It has potential but is always implemented way too early before it's ready. Then you have to IE wizards saying how awesome it is.</p></blockquote><p></p>
[QUOTE="tourists24, post: 3388892, member: 11490"] Sober, you and I must live in the same magical bubble even though we live on different coasts. I spend more time explaining the "whys" to customers than it would take to just get the signature. I'm not going to be rude and interrupt a customer on a business call either. Customer service shouldn't suffer at the expense of a metric. It's the same song and dance with a release of something new at UPS. It has potential but is always implemented way too early before it's ready. Then you have to IE wizards saying how awesome it is. [/QUOTE]
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