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C.I.R.—A Handy Guide
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<blockquote data-quote="soberups" data-source="post: 3417888" data-attributes="member: 14668"><p>So as far as the DR claims in non-DR locations being a reason for the program...thats not what we were told. The DIAD training said it was to reduce billing discrepancies from when the shipper sent it as commercial vs the higher residential rate.</p><p>And in any case...what is the reason for having us answer the questions in the DIAD if the data we input will never be acted upon?</p><p>I have a customer who moved into their home a year ago. The previous occupants got a lot of packages and were incorrectly ordering them as commercial in order to save on shipping charges. So now, the DIAD has decided that that particular address is commercial, even though it is a house out in the country and even though I have been telling it 4x per week for the last 2 1/2 years that it is residential. The commercial designation for that address is now chiseled in stone for all eternity, with no hope of ever being corrected. What am I supposed to tell this customer when they ask why they arent getting deliveries and why they cannot use Access Point? And why can’t a simple data-entry issue like this be handled at the center level?</p></blockquote><p></p>
[QUOTE="soberups, post: 3417888, member: 14668"] So as far as the DR claims in non-DR locations being a reason for the program...thats not what we were told. The DIAD training said it was to reduce billing discrepancies from when the shipper sent it as commercial vs the higher residential rate. And in any case...what is the reason for having us answer the questions in the DIAD if the data we input will never be acted upon? I have a customer who moved into their home a year ago. The previous occupants got a lot of packages and were incorrectly ordering them as commercial in order to save on shipping charges. So now, the DIAD has decided that that particular address is commercial, even though it is a house out in the country and even though I have been telling it 4x per week for the last 2 1/2 years that it is residential. The commercial designation for that address is now chiseled in stone for all eternity, with no hope of ever being corrected. What am I supposed to tell this customer when they ask why they arent getting deliveries and why they cannot use Access Point? And why can’t a simple data-entry issue like this be handled at the center level? [/QUOTE]
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