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<blockquote data-quote="TampaCRG" data-source="post: 763834" data-attributes="member: 30083"><p>I work at the Tampa, FL call center. We handle a huge amount of calls and departments, from tracking, to "universal" (tracking and shipping, like rate quotes and pickups), then you can go international, which has the standard 24/7 international department (one of them), and above that is where the United States CRG (customer resolution group, we handle everything from strategic/preferred accounts to helping account execs). Other than international, there is billing, domestic strategic (which is similar to my CRG department), CSTA (90% of their calls, if not more, are to start tracers), then there is the backoffice group who handle e-mails and call backs and such, I won't go into all those details. So I certainly hope they don't close us down. There's a lot of people that would be in trouble. We are hiring like crazy, so I feel pretty safe right now.</p></blockquote><p></p>
[QUOTE="TampaCRG, post: 763834, member: 30083"] I work at the Tampa, FL call center. We handle a huge amount of calls and departments, from tracking, to "universal" (tracking and shipping, like rate quotes and pickups), then you can go international, which has the standard 24/7 international department (one of them), and above that is where the United States CRG (customer resolution group, we handle everything from strategic/preferred accounts to helping account execs). Other than international, there is billing, domestic strategic (which is similar to my CRG department), CSTA (90% of their calls, if not more, are to start tracers), then there is the backoffice group who handle e-mails and call backs and such, I won't go into all those details. So I certainly hope they don't close us down. There's a lot of people that would be in trouble. We are hiring like crazy, so I feel pretty safe right now. [/QUOTE]
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