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Message: <blockquote data-quote="Overpaid Union Thug" data-source="post: 999301" data-attributes="member: 198">Actually I'm looking at it from a customer's point of view. And many customers don't tolerate damaged boxes. When I worked in a water heater factory years ago Sears was one of our customers and they would return each and every unit that had as so much as a small tear on the box. And without even looking at the actual water heaters. Their philosophy is that if the box is worn and torn then the contents probably are too. Either way.....the training (and methods) state that we aren't supposed to deliver damaged PACKAGES and doesn't end with ".....only if the contents are damaged or unless the boxes chosen by the customers were already worn."</blockquote>