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center manager DR's business
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 507601" data-attributes="member: 12570"><p>[quote<u>]</u>waith for me and another driver to bail them out. The center manager and the FT DR a buisness outside and did not go back to get the OCA, instead another driver had to go by and get the OCA, the customer then said that he saw the 2 (center manager,FT) dr the pkg outside. When are the center manager, FT going to start to get warnings, 3 days, I mean if it was a driver we would be in alot of hotwater.</p></blockquote><p></p><p> </p><p>The first thing I would have done is give the consignee the toll free number; in fact, I would have offered to start the process for them by dialing the number and briefly explaining the situation to the CSR. Complaints carry the same weight whether they are hourly or mgt. I <u>would</u> have apologized for their actions as you are the one who will have to continue to work with this customer long after the center manager and FT are back in the office</p><p>[/QUOTE]</p>
[QUOTE="UpstateNYUPSer(Ret), post: 507601, member: 12570"] [quote[U]][/U]waith for me and another driver to bail them out. The center manager and the FT DR a buisness outside and did not go back to get the OCA, instead another driver had to go by and get the OCA, the customer then said that he saw the 2 (center manager,FT) dr the pkg outside. When are the center manager, FT going to start to get warnings, 3 days, I mean if it was a driver we would be in alot of hotwater.[/quote] The first thing I would have done is give the consignee the toll free number; in fact, I would have offered to start the process for them by dialing the number and briefly explaining the situation to the CSR. Complaints carry the same weight whether they are hourly or mgt. I [U]would[/U] have apologized for their actions as you are the one who will have to continue to work with this customer long after the center manager and FT are back in the office [/QUOTE]
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