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center manager DR's business
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<blockquote data-quote="tieguy" data-source="post: 509063" data-attributes="member: 1912"><p><span style="color: blue">no ignore and not sure what I was supposed to respond to other then your point that you agreed with trp and sober. </span></p><p> </p><p><span style="color: #0000ff">At this point the debate is at a dead end because we don't know what the service issues were at the time the center manager and his sup were stuck with that route. </span></p><p> </p><p><span style="color: #0000ff">Obviously we would like to think he could make service on everything and provide the service we expect. </span></p><p> </p><p><span style="color: #0000ff">From what we do know the center manager didn't decide to go out and deliver a route that day and just decide to not do the job by the methods. </span></p><p> </p><p><span style="color: #0000ff">He got surprised with one his driver getting into an accident and second where the driver got arrested. </span></p><p> </p><p><span style="color: #0000ff">We don't know what drivers he had available in the area to help get it delivered. </span></p><p> </p><p><span style="color: #0000ff">we don't know what service issues he had on that car. Its possible he faced a situation where he had multiple packages that were in danger of missing thier required service.</span></p><p> </p><p><span style="color: #0000ff">All of the packages that do miss are subject to the service guarantee.</span></p><p> </p><p><span style="color: #0000ff">In such a possible scenario the center manager has the authority to evaluate the possible service issues and to make decisions that will minimize the number of service failures. Any operations manager has had to make those decisions.</span></p><p> </p><p><span style="color: #0000ff">If the DR package ends up a claim he has to answer for it.</span></p><p> </p><p><span style="color: #0000ff">If there are service failures he has to answer for them. </span></p><p> </p><p><span style="color: #0000ff">If you think his having to answer for those decisions is easy then you need to walk in his shoes.</span></p><p> </p><p><span style="color: #0000ff">If you think you can do that job better then you should be wearing the tie and making those decisions. </span></p></blockquote><p></p>
[QUOTE="tieguy, post: 509063, member: 1912"] [COLOR=blue]no ignore and not sure what I was supposed to respond to other then your point that you agreed with trp and sober. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]At this point the debate is at a dead end because we don't know what the service issues were at the time the center manager and his sup were stuck with that route. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]Obviously we would like to think he could make service on everything and provide the service we expect. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]From what we do know the center manager didn't decide to go out and deliver a route that day and just decide to not do the job by the methods. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]He got surprised with one his driver getting into an accident and second where the driver got arrested. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]We don't know what drivers he had available in the area to help get it delivered. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]we don't know what service issues he had on that car. Its possible he faced a situation where he had multiple packages that were in danger of missing thier required service.[/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]All of the packages that do miss are subject to the service guarantee.[/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]In such a possible scenario the center manager has the authority to evaluate the possible service issues and to make decisions that will minimize the number of service failures. Any operations manager has had to make those decisions.[/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]If the DR package ends up a claim he has to answer for it.[/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]If there are service failures he has to answer for them. [/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]If you think his having to answer for those decisions is easy then you need to walk in his shoes.[/COLOR] [COLOR=#0000ff][/COLOR] [COLOR=#0000ff]If you think you can do that job better then you should be wearing the tie and making those decisions. [/COLOR] [/QUOTE]
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