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COD question
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<blockquote data-quote="OptimusPrime" data-source="post: 1163201" data-attributes="member: 35063"><p>I explain it a tad more eloquently. If I am in the wrong, feel free to let me know, but the way I was trained was that if a customer wants to open the package, they have to accept it. As a swing driver I try to do it by the book. Unless a OCS has trained me on the route, and has explained to me about certain customers, and different scenarios. Only having a year under my belt, I try to not make waves. While not always the best case scenario in terms of customer service, I have read enough stories on here to be weary. Stuff like said driver always signing for the customer, and leaving the packages at X spot, only to one day being hauled into the office for falsifying a sig, and the customer saying they never got it, or other similar situations.</p></blockquote><p></p>
[QUOTE="OptimusPrime, post: 1163201, member: 35063"] I explain it a tad more eloquently. If I am in the wrong, feel free to let me know, but the way I was trained was that if a customer wants to open the package, they have to accept it. As a swing driver I try to do it by the book. Unless a OCS has trained me on the route, and has explained to me about certain customers, and different scenarios. Only having a year under my belt, I try to not make waves. While not always the best case scenario in terms of customer service, I have read enough stories on here to be weary. Stuff like said driver always signing for the customer, and leaving the packages at X spot, only to one day being hauled into the office for falsifying a sig, and the customer saying they never got it, or other similar situations. [/QUOTE]
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