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code 35 damages.
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<blockquote data-quote="Integrity" data-source="post: 854269" data-attributes="member: 26800"><p>Bubblehead,</p><p></p><p>On page 33 of the 2001 UPS Policy Book it states that the corporate executives of UPS recognize that most claims come from imperfections in our service.</p><p></p><p>This is a humble and accurate claim.</p><p></p><p>It also states UPS will accept the blame when there is doubt.</p><p></p><p>The greatest effort should be directed towards avoiding the need for claims, handling our customers property more professionally.</p><p></p><p>Bubblehead, </p><p></p><p>It is true that UPS handles millions of packages a day, but the sad fact is that UPS mishandles millions of packages a day.</p><p></p><p>Anyone with 2 eyes to see, who has spent any time in operations, will witness the chronic, blatent, throwing, kicking, dropping, slamming, crushing and whatever else can be done to a package, on a daily basis.</p><p></p><p>I suspect you may feel that because UPS delivers millions of packages a day it would be unrealistic to handle each one with care.</p><p></p><p>It is true that UPS policy is ignored by management people regularly, it is also true that it is ingored at a very high level of management.</p><p></p><p>This does not make it right, nor will it ever make it right.</p><p></p><p>I have said enough for now.</p><p></p><p>Sincerely,</p><p><span style="font-family: 'times new roman'"><span style="font-size: 22px">I</span></span></p><p><span style="font-family: 'times new roman'"><span style="font-size: 22px"></span></span></p></blockquote><p></p>
[QUOTE="Integrity, post: 854269, member: 26800"] Bubblehead, On page 33 of the 2001 UPS Policy Book it states that the corporate executives of UPS recognize that most claims come from imperfections in our service. This is a humble and accurate claim. It also states UPS will accept the blame when there is doubt. The greatest effort should be directed towards avoiding the need for claims, handling our customers property more professionally. Bubblehead, It is true that UPS handles millions of packages a day, but the sad fact is that UPS mishandles millions of packages a day. Anyone with 2 eyes to see, who has spent any time in operations, will witness the chronic, blatent, throwing, kicking, dropping, slamming, crushing and whatever else can be done to a package, on a daily basis. I suspect you may feel that because UPS delivers millions of packages a day it would be unrealistic to handle each one with care. It is true that UPS policy is ignored by management people regularly, it is also true that it is ingored at a very high level of management. This does not make it right, nor will it ever make it right. I have said enough for now. Sincerely, [FONT=times new roman][SIZE=6]I [/SIZE][/FONT] [/QUOTE]
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