I have been a pre-loader for five years and this is my first post. I would like help from my fellow Upsers about an issue that occurred this morning during my shift. Recently my center has received warnings from the district Loss Prevention about the volume of Code 35 damages we have and how it is the pre-loads fault. The building management has told us to take hold of this issue and reduce the amount of damages. As a loader at the far end of the load line, I have yet to see any improvements. On a daily basis, I see so many damages and packages that should be re-packed being placed on the load line ready to to load. We are told everyday by management that such packages should be examined and re packed before being placed on the load line. Today I received a package that needed to be loaded on one of my cars that looked horrible. It was a small 4 lbs box in which a whole corner was smashed in and all the sides were like an "accordion". The package needed to be re packed in a new box before it ever should of been on the load line. I pulled the package aside and later brought it up to the repack station to be repacked. Thirty minutes later, the box comes back to me in the same shape, only this time it had one piece of tape on it. I brought it to my part-time supervisor's attention, and he brought it back to the re pack station to get it repacked. While doing so, the part-time sup brought the damaged box to full time managements attention, telling them this package should not even be on the load line in this shape. Full time management's response was that the package looked fine the way it was and that I needed to just load the package. After being told how important customer service is in our line work is, this is the last thing I would expect to hear management tell me to do regarding damages. I went ahead and loaded the package in my car, but not before taking pictures of it and doing my best to make the unsalvageable box look better. The contents was fine, but the box was in bad shape. If I was delivering this box to the customer, I would be embarrassed, and if I were the customer, I would be furious about the poor customer service. I believe that the issue of management telling me to load a damaged/re pack worthy package the way it is, is poor customer service. The district loss prevention and management need to be aware of this poor customer service. What is the best course of action? I expect to receive backlash from my management for reporting this to loss prevention, yet I believe its an issue that needs to be fixed. I just want to make the best decision possible. Please help!!!