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<blockquote data-quote="Ricochet1a" data-source="post: 1142699" data-attributes="member: 22880"><p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left">With the exception of how I left - this story is VERY similar to mine in Express. The use of Warning Letters by management in order to potentially get rid of me was very similar though (I managed to quit before they were able to get their 3rd Warning Letter fabricated). </p> <p style="text-align: left"></p> <p style="text-align: left">I started at a Ramp then went to a station when I realized that the company I researched WASN'T the company I was actually working for (all the 'research' was for a company which existed in the 80's and early 90's, I made the faulty assumption that nothing would change from how the company was started to how it was operating at the time I hired in). </p> <p style="text-align: left"></p> <p style="text-align: left">I VERY quickly noticed that what I was observing in Express WASN'T at all compatible with what I believed would be a good place to launch a career (was proven SO RIGHT in hindsight).</p> <p style="text-align: left"></p> <p style="text-align: left"><em>To the OP...</em></p> <p style="text-align: left"></p> <p style="text-align: left">I'm not going to rehash my history, but Express management placed the proverbial 'bulls eye' on me once I started openly advocating for unionization in my station in late 2009 (when the FAA reauthorization was still up for grabs). Management took what would be minor issues (something that would be covered by a letter in one's box to point out something wrong -sign and return it with nothing else mentioned), and blew it up into a full blown Warning Letter. After that, when they couldn't nail me on anything legitimately, they outright fabricated compliance failures in order to give me a second Warning Letter (they were informed to get rid of me any way they could without causing litigation issues for Express - I was told this a few months after I quit by an Operations Manager I knew at another station who was aware of the situation of my openly advocating for unionization, he was sympathetic to the cause and continued to correspond with me after my leaving Express). I literally left Express ahead of what I knew was going to be a 3rd Warning Letter and involuntary termination. I was told the only thing that prevented the 3rd Warning Letter from being issued (outright fabrication) was the fact that I turned in my 2 week notice, and management backed down at that point. </p> <p style="text-align: left"></p> <p style="text-align: left">Express doesn't want you as a wage employee to think at all - they want you to behave and act as if you were a robot. No questioning compensation, no questioning working conditions, no questioning the issue of new hires being permanently stuck at what is their beginning compensation level (post inflation effects). As a wage employee, you are a needed asset which poses a potential liability to Express if you should organize and gain better compensation for yourself. As long as you keep you mouth SHUT and work as directed, Express will consider you to be a good drone. </p> <p style="text-align: left"></p> <p style="text-align: left">What keeps the Express drones in line, is their fear of losing their job AND their inability to come together as a WHOLE and stand as one and organize. The Express Couriers would be able to put up a stand IF they were UNITED - they are not. Divided as they are (caused by their OWN fear), they fall into line. </p> <p style="text-align: left"></p> <p style="text-align: left">Should you choose to use your mind, see what is going on around you and then perform the cardinal sin of opening your mouth about what you see - then you'll be on the management hit list. Issues which would be brushed off for other good drones will result in OLCCs for the individual who thinks and opens their mouth. Should you openly advocate for unionization, you'll be on the list to be gotten rid of. Issues which would result in OLCCs for the other drones will result in a Warning Letter for you. If you don't provide them material to issue a Warning Letter over, they will go to any lengths to fabricate material to slap a Warning Letter on you - all in order to get rid of you. </p> <p style="text-align: left"></p> <p style="text-align: left">As a wage employee, you are REPLACEABLE to Express. You are not valued in the least, you are not trusted in the least. You are assumed to be guilty of any issue which may be directed towards you - EVEN if you can actually prove your absolute innocence. The 'system' in Express is NEVER at fault, it is the employee's failure to adapt to the 'system' which is at issue. If you are to work at Express and not be the subject of intense scrutiny - then you will need to 'assimilate' completely to Express culture and not question ANYTHING which you see or hear. </p> <p style="text-align: left"></p> <p style="text-align: left">If a customer calls in to complain about some issue, YOU are automatically at fault, and are subject to disciplinary action up to and including a Warning Letter - EVEN IF you followed policy to the "T" (you worked as directed). Express values its revenue providing customers MUCH more than you as a package monkey. NEVER FORGET THAT. Package monkeys can be easily replaced, high revenue customers cannot easily be replaced. </p> <p style="text-align: left"></p> <p style="text-align: left">If something comes down to a, "Courier says, Customer says", the customer is ALWAYS believed and the Courier is always assumed to be at fault (the Courier didn't assimilate to Express culture fully..., thus the customer complaint). I even had a senior manager ADMIT that I was wrongly accused after an event, but since the customer complained, someone within Express had to have the blame placed on them for the customer's not getting the 'purple promise'. Since the 'system' can NEVER be held to blame (the system is perfect after all, designed to PREVENT package monkeys from getting customers angry), it is the Courier who is to blame for a customer's bad experience. </p> <p style="text-align: left"></p> <p style="text-align: left">Express is good as a part-time job while you complete schooling (keep your mouth shut), or as something to tide you over until you can find a true career. The Express wage employees will NEVER organize at this point (they are too damn fearful and I'll go ahead and say it, outright stupid to ever realize they need to organize). Whatever you do, DON'T have delusions that your stint as a package monkey for Fred S will amount to anything more than a small paycheck to hold you while you find something that you can call a career. </p> <p style="text-align: left"></p> <p style="text-align: left">If you can 'assimilate' these facts, your stint as an Express Courier should be uneventful - and hopefully short....</p> <p style="text-align: left"></p> <p style="text-align: left"></p> <p style="text-align: left"></p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1142699, member: 22880"] [LEFT] With the exception of how I left - this story is VERY similar to mine in Express. The use of Warning Letters by management in order to potentially get rid of me was very similar though (I managed to quit before they were able to get their 3rd Warning Letter fabricated). I started at a Ramp then went to a station when I realized that the company I researched WASN'T the company I was actually working for (all the 'research' was for a company which existed in the 80's and early 90's, I made the faulty assumption that nothing would change from how the company was started to how it was operating at the time I hired in). I VERY quickly noticed that what I was observing in Express WASN'T at all compatible with what I believed would be a good place to launch a career (was proven SO RIGHT in hindsight). [I]To the OP...[/I] I'm not going to rehash my history, but Express management placed the proverbial 'bulls eye' on me once I started openly advocating for unionization in my station in late 2009 (when the FAA reauthorization was still up for grabs). Management took what would be minor issues (something that would be covered by a letter in one's box to point out something wrong -sign and return it with nothing else mentioned), and blew it up into a full blown Warning Letter. After that, when they couldn't nail me on anything legitimately, they outright fabricated compliance failures in order to give me a second Warning Letter (they were informed to get rid of me any way they could without causing litigation issues for Express - I was told this a few months after I quit by an Operations Manager I knew at another station who was aware of the situation of my openly advocating for unionization, he was sympathetic to the cause and continued to correspond with me after my leaving Express). I literally left Express ahead of what I knew was going to be a 3rd Warning Letter and involuntary termination. I was told the only thing that prevented the 3rd Warning Letter from being issued (outright fabrication) was the fact that I turned in my 2 week notice, and management backed down at that point. Express doesn't want you as a wage employee to think at all - they want you to behave and act as if you were a robot. No questioning compensation, no questioning working conditions, no questioning the issue of new hires being permanently stuck at what is their beginning compensation level (post inflation effects). As a wage employee, you are a needed asset which poses a potential liability to Express if you should organize and gain better compensation for yourself. As long as you keep you mouth SHUT and work as directed, Express will consider you to be a good drone. What keeps the Express drones in line, is their fear of losing their job AND their inability to come together as a WHOLE and stand as one and organize. The Express Couriers would be able to put up a stand IF they were UNITED - they are not. Divided as they are (caused by their OWN fear), they fall into line. Should you choose to use your mind, see what is going on around you and then perform the cardinal sin of opening your mouth about what you see - then you'll be on the management hit list. Issues which would be brushed off for other good drones will result in OLCCs for the individual who thinks and opens their mouth. Should you openly advocate for unionization, you'll be on the list to be gotten rid of. Issues which would result in OLCCs for the other drones will result in a Warning Letter for you. If you don't provide them material to issue a Warning Letter over, they will go to any lengths to fabricate material to slap a Warning Letter on you - all in order to get rid of you. As a wage employee, you are REPLACEABLE to Express. You are not valued in the least, you are not trusted in the least. You are assumed to be guilty of any issue which may be directed towards you - EVEN if you can actually prove your absolute innocence. The 'system' in Express is NEVER at fault, it is the employee's failure to adapt to the 'system' which is at issue. If you are to work at Express and not be the subject of intense scrutiny - then you will need to 'assimilate' completely to Express culture and not question ANYTHING which you see or hear. If a customer calls in to complain about some issue, YOU are automatically at fault, and are subject to disciplinary action up to and including a Warning Letter - EVEN IF you followed policy to the "T" (you worked as directed). Express values its revenue providing customers MUCH more than you as a package monkey. NEVER FORGET THAT. Package monkeys can be easily replaced, high revenue customers cannot easily be replaced. If something comes down to a, "Courier says, Customer says", the customer is ALWAYS believed and the Courier is always assumed to be at fault (the Courier didn't assimilate to Express culture fully..., thus the customer complaint). I even had a senior manager ADMIT that I was wrongly accused after an event, but since the customer complained, someone within Express had to have the blame placed on them for the customer's not getting the 'purple promise'. Since the 'system' can NEVER be held to blame (the system is perfect after all, designed to PREVENT package monkeys from getting customers angry), it is the Courier who is to blame for a customer's bad experience. Express is good as a part-time job while you complete schooling (keep your mouth shut), or as something to tide you over until you can find a true career. The Express wage employees will NEVER organize at this point (they are too damn fearful and I'll go ahead and say it, outright stupid to ever realize they need to organize). Whatever you do, DON'T have delusions that your stint as a package monkey for Fred S will amount to anything more than a small paycheck to hold you while you find something that you can call a career. If you can 'assimilate' these facts, your stint as an Express Courier should be uneventful - and hopefully short.... [/LEFT] [/QUOTE]
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