Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer Accuse us of Scamming
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="InsideUPS" data-source="post: 4029741" data-attributes="member: 31414"><p>The AP (Access Point) delivery concept was poorly implemented by UPS. No training or information was provided to employees in our building on how the system actually worked. Customers were confused as to why and how their packages were being redirected. When drivers bring back AP packages to me....... I hold them until the end of the night after the address has been changed to the AP point of pickup. Invariably, we would have one or two customers want to come into our center that same evening to pick the package up OR have the package be redelivered to the original address or an alternate address of their choice. (If I would have immediately put the package back into the system, it would have ended up in some local retain trailer where finding it would be difficult or impossible).</p><p></p><p> I strongly encourage ALL customers that have had a bad experience with AP deliveries to sign up for UPS MyChoice. <a href="https://www.ups.com/mychoice/welcome.html" target="_blank">UPS My Choice</a></p><p></p><p>UPS does a relatively poor job of training IMHO. The AP concept is just another cost cutting move to impress Wall Street while reducing services to our customers........... Reminds me of when we started "Red Dotting" certain residential packages . Fortunately, we had seasoned drivers who refused to "red dot" for commercial farming operations since UPS Corporate felt that getting an important piece of equipment to them should fall under the category of a residential delivery. "Corporate Greed".</p></blockquote><p></p>
[QUOTE="InsideUPS, post: 4029741, member: 31414"] The AP (Access Point) delivery concept was poorly implemented by UPS. No training or information was provided to employees in our building on how the system actually worked. Customers were confused as to why and how their packages were being redirected. When drivers bring back AP packages to me....... I hold them until the end of the night after the address has been changed to the AP point of pickup. Invariably, we would have one or two customers want to come into our center that same evening to pick the package up OR have the package be redelivered to the original address or an alternate address of their choice. (If I would have immediately put the package back into the system, it would have ended up in some local retain trailer where finding it would be difficult or impossible). I strongly encourage ALL customers that have had a bad experience with AP deliveries to sign up for UPS MyChoice. [URL="https://www.ups.com/mychoice/welcome.html"]UPS My Choice[/URL] UPS does a relatively poor job of training IMHO. The AP concept is just another cost cutting move to impress Wall Street while reducing services to our customers........... Reminds me of when we started "Red Dotting" certain residential packages . Fortunately, we had seasoned drivers who refused to "red dot" for commercial farming operations since UPS Corporate felt that getting an important piece of equipment to them should fall under the category of a residential delivery. "Corporate Greed". [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer Accuse us of Scamming
Top