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Customer Accuse us of Scamming
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<blockquote data-quote="Northbaypkg" data-source="post: 4029830" data-attributes="member: 58387"><p>This. Just do your freaking job. We know damn well we have some lazy mofos as coworkers (or who knows, it could be you) that do crap like this. Don't be mad at the customer who calls it out. Do your job and this kind of stuff won't happen. If you did what you were supposed to and the customer complains about something then you have no reason to worry . </p><p></p><p>There were a few times the OMS messaged me saying the customer said I didn't attempt a delivery and just left an info notice. To which I always had the same reply, why would I walk all the way to the door just to leave a notice? I could see you making a claim like that if the item was large. But in these instances, it was some regular size package that was easy to carry. I notice these days now that most folks have ring doorbells now I never get these kind of messages anymore. </p><p></p><p>Notice the guy in the video had nothing but praise for his normal driver, even hooks him up with snacks and a cool tip around Christmas time because he takes care of him, actually calls/texts him to let him he got a package. That's going beyond the call of duty, yes, but IMO this is what sets us apart from the other delivery services, our superior customer service. One previous poster said this is a fail on the driver but I disagree.</p></blockquote><p></p>
[QUOTE="Northbaypkg, post: 4029830, member: 58387"] This. Just do your freaking job. We know damn well we have some lazy mofos as coworkers (or who knows, it could be you) that do crap like this. Don't be mad at the customer who calls it out. Do your job and this kind of stuff won't happen. If you did what you were supposed to and the customer complains about something then you have no reason to worry . There were a few times the OMS messaged me saying the customer said I didn't attempt a delivery and just left an info notice. To which I always had the same reply, why would I walk all the way to the door just to leave a notice? I could see you making a claim like that if the item was large. But in these instances, it was some regular size package that was easy to carry. I notice these days now that most folks have ring doorbells now I never get these kind of messages anymore. Notice the guy in the video had nothing but praise for his normal driver, even hooks him up with snacks and a cool tip around Christmas time because he takes care of him, actually calls/texts him to let him he got a package. That's going beyond the call of duty, yes, but IMO this is what sets us apart from the other delivery services, our superior customer service. One previous poster said this is a fail on the driver but I disagree. [/QUOTE]
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