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<blockquote data-quote="dilligaf" data-source="post: 1029614" data-attributes="member: 11476"><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"> Cach - I have a customer (business) that uses an address (he has warehouse space here) where his office used to be. For the longest time Larry the barber would sign for his pkgs. Then they had a falling out because Bill got pissy with Larry when Larry didn't call him and let him know that he had a pkg. I attempted to deliver a pkg one day and Larry told me that he is no longer accepting pkgs for Bill. Bill has since gotten a box at the UPS store and I still get pkgs on occasion addressed to Bills 'warehouse'. Sooooo, what do I do? Now I have no love loss for Bill, they guy gives me the heeebie jeeebies, but I still have to consider customer service. If I catch it in the morning before I leave I hand it off to the driver that delivers to the UPS store. If not it comes back at the end of the day for an address correction. That's customer service. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080">The point is, I think most of us will do what we can to service the customer. Making a blanket statement about the lack of customer service is unfair. This is one discussion, not the general rule of thumb. Ideally, the most appropriate answer that has been put out there is Will Call. It didn't happen this time. Maybe it will the next time. Don't insinuate that no one cares about customer service. For the most part we ALL GAF. </span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 1029614, member: 11476"] [FONT=comic sans ms][SIZE=3][COLOR=#800080] Cach - I have a customer (business) that uses an address (he has warehouse space here) where his office used to be. For the longest time Larry the barber would sign for his pkgs. Then they had a falling out because Bill got pissy with Larry when Larry didn't call him and let him know that he had a pkg. I attempted to deliver a pkg one day and Larry told me that he is no longer accepting pkgs for Bill. Bill has since gotten a box at the UPS store and I still get pkgs on occasion addressed to Bills 'warehouse'. Sooooo, what do I do? Now I have no love loss for Bill, they guy gives me the heeebie jeeebies, but I still have to consider customer service. If I catch it in the morning before I leave I hand it off to the driver that delivers to the UPS store. If not it comes back at the end of the day for an address correction. That's customer service. The point is, I think most of us will do what we can to service the customer. Making a blanket statement about the lack of customer service is unfair. This is one discussion, not the general rule of thumb. Ideally, the most appropriate answer that has been put out there is Will Call. It didn't happen this time. Maybe it will the next time. Don't insinuate that no one cares about customer service. For the most part we ALL GAF. [/COLOR][/SIZE][/FONT] [/QUOTE]
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