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Customer demands I tape box
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<blockquote data-quote="Netsua 3:16" data-source="post: 4159942" data-attributes="member: 73764"><p>Totally depends. If it’s just a normal sized amazon box with one flap still open and the people are nice; no problem. 20 seconds out of my day.</p><p>But a mini fridge? I would’ve laughed in the lady’s face and calmly explained that we don’t prepare the parcels for return, that is on the customer. If it’s rs3 it’s “we will try again tomorrow, I apologize for the inconvenience.”</p><p>If it’s rs1; “I’ll have to just leave this with you ma’am, we do offer on demand pickup service if you’d like us to come back.”</p><p>Easy peasy.</p><p>If the customer gets snippy, it’s smile, have a nice day, wave on your way back to the truck. I’ve been screamed at and I actually find it hilarious, no reason to feel demeaned because some desperate housewife is too stupid to read directions properly. Laughing all the way to the next stop.</p></blockquote><p></p>
[QUOTE="Netsua 3:16, post: 4159942, member: 73764"] Totally depends. If it’s just a normal sized amazon box with one flap still open and the people are nice; no problem. 20 seconds out of my day. But a mini fridge? I would’ve laughed in the lady’s face and calmly explained that we don’t prepare the parcels for return, that is on the customer. If it’s rs3 it’s “we will try again tomorrow, I apologize for the inconvenience.” If it’s rs1; “I’ll have to just leave this with you ma’am, we do offer on demand pickup service if you’d like us to come back.” Easy peasy. If the customer gets snippy, it’s smile, have a nice day, wave on your way back to the truck. I’ve been screamed at and I actually find it hilarious, no reason to feel demeaned because some desperate housewife is too stupid to read directions properly. Laughing all the way to the next stop. [/QUOTE]
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Customer demands I tape box
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