Customer demands I tape box

Discussion in 'UPS Discussions' started by purehavanne, Aug 7, 2019.

  1. purehavanne

    purehavanne Active Member

    Went for a call tag and a woman gets to hootin and hollerin about how I’m supposed to have tape and tape her package. Very disrespectful. Since she was already holding the tag I put left tag at stop and walked away instead of arguing.

    I have tape but only for packages I deliver to customers. If they’re super nice or elderly I don’t mind taping it up.

    What would you guys do?
     
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  2. Turdferguson

    Turdferguson Just a turd

    It's not your responsibility to supply packaging supplies to her, should have dropped a duce on her front porch before you left
     
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  3. oldngray

    oldngray nowhere special

    You would have taped it.

    Keeping customers happy is your reason for living.
     
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  4. Operational needs

    Operational needs Virescit Vulnere Virtus

    Exactly what you did.
     
  5. Analbumcover

    Analbumcover ControlPkgs

    I had a call tag for a mini-fridge. I get there and the mini-fridge is still plugged in with contents still in it. I explain to the woman that it needs to be unplugged, boxed up and contents emptied. "AMAZON DIDN'T TELL ME THAT! IT NEEDS TO GO OUT NOW! WHAT'S YOUR SUPERVISOR'S NUMBER?!?!" etc. etc. This goes on for about 3 more minutes. I politely explain again that I am unable to take it and left the RS1 on her porch, which she promptly tore up. I'm always surprised that these customers think that I can just drive up and take their 80 lb. barbeque grill with hot dogs still on it.
     
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  6. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    3 min is about 2:55 longer than I would have stood there
     
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  7. Turdferguson

    Turdferguson Just a turd

    giphy (45).gif
     
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  8. Brisket

    Brisket Well-Known Member

    Exactly, “Ma’am I’m really sorry but you have to empty and box it up, I have to go.”

    “Have a great day! “
    Lol
     
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  9. brostalss

    brostalss Well-Known Member

    Really?

    Apparently you are just like management and don't understand what customer service is.

    Now you just made one more stop for the next day.

    You gladly take the box and tape it regardless of her attitude. And don't forget to tell her to "Have a Nice Day" kill them with kindness.
     
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  10. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    F that.

    So when something is missing she can blame me. It was open when I took it.

    The customer pays for the shipping I could give two :censored2:s about some home wife and her amazon


    And apparently you don’t understand all amazon call tags are rs1. Better have it packed taped and ready to roll or I leave the tag. Not my problem anymore
     
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  11. brostalss

    brostalss Well-Known Member

    Nice attitude.
     
  12. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Attitude reflects leadership
     
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  13. LeaveIt2Griever

    LeaveIt2Griever FileFileFile

    I keep a tape gun in the truck, but I never tape up customer’s call tag returns for them. It sets a bad precedent. You have to train your customers to have their crap ready to go when you show up. If you pack and tape up their box for them, they’ll expect that kind of service every time.
     
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  14. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Anyone here that thinks customer service still matters has either 30+ in or less than 1.
     
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  15. Turdferguson

    Turdferguson Just a turd

    Apparently you dont understand who the customer is. It's not the lady returning the package. Its Amazon. They dont pay for RS3, but RS1. That lady has no control over who the shipper uses
     
  16. brownmonster

    brownmonster Man of Great Wisdom

    Grab package. Take to truck. Tape it. Move on to next stop.
     
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  17. Box Ox

    Box Ox Well-Known Member

    Package gets back to Amazon. Amazon says what's supposed to be in the box isn't in the box. Customer swears up and down it was when they handed the open box to the UPS driver.

    Worth the potential trouble?
     
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  18. over9five

    over9five Moderator Staff Member

    This.
    It's not that hard..
     
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  19. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    You old guys worked in a different world than we do. Management doesn’t want us taking them and why would we risk it?
     
  20. over9five

    over9five Moderator Staff Member

    Believe it or not, sometimes your management team is wrong..
     
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