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Customer Requests Assistance (800 Provided 6 Different Answers)
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<blockquote data-quote="dan1431" data-source="post: 1144947" data-attributes="member: 45250"><p>Hi,</p><p></p><p>I have a package shipped from HK (Lenovo) and it seems to have frozen in SDF (Louisville, KY).</p><p></p><p>I have called the 800 number and after a USA based rep answers the phone I am transferred to the International Package Group who seemed to be outsourced (to India) and each International agent I speak with gives me a different reason as to why my package is not progressing as it should.</p><p></p><p>Reasons I have been given:</p><ol> <li data-xf-list-type="ol">The tracking info has frozen, but it has progressed through the system and will be delivered today. </li> <li data-xf-list-type="ol">The package is stuck in Louisville due to it being mishandled. </li> <li data-xf-list-type="ol">The package is on the truck. </li> <li data-xf-list-type="ol">The package is at the depot. </li> <li data-xf-list-type="ol">The package is currently delayed for unknown reasons and I should contact LENOVO to ship out another one. </li> <li data-xf-list-type="ol">The package is being located (whatever the means). </li> </ol><p></p><p>I spoke with the UPS store (used My Choice to have it delivered there due to it being Signature Required) and they have never just seen a package tracking info just freeze and attempted to look into from their end but was promised a return phone which they have not received.</p><p></p><p>I am happy to provide the tracking number, but did not feel comfortable just putting it out there in the open, so if anybody can help, I would happily PM or email the tracking info.</p><p></p><p>Again, I do realize this is not a CS channel but I am a bit frustrated at this point and if one of you all could I would greatly appreciate it.</p><p></p><p>Thanks,</p><p>Dan</p></blockquote><p></p>
[QUOTE="dan1431, post: 1144947, member: 45250"] Hi, I have a package shipped from HK (Lenovo) and it seems to have frozen in SDF (Louisville, KY). I have called the 800 number and after a USA based rep answers the phone I am transferred to the International Package Group who seemed to be outsourced (to India) and each International agent I speak with gives me a different reason as to why my package is not progressing as it should. Reasons I have been given: [LIST=1] [*]The tracking info has frozen, but it has progressed through the system and will be delivered today. [*]The package is stuck in Louisville due to it being mishandled. [*]The package is on the truck. [*]The package is at the depot. [*]The package is currently delayed for unknown reasons and I should contact LENOVO to ship out another one. [*]The package is being located (whatever the means). [/LIST] I spoke with the UPS store (used My Choice to have it delivered there due to it being Signature Required) and they have never just seen a package tracking info just freeze and attempted to look into from their end but was promised a return phone which they have not received. I am happy to provide the tracking number, but did not feel comfortable just putting it out there in the open, so if anybody can help, I would happily PM or email the tracking info. Again, I do realize this is not a CS channel but I am a bit frustrated at this point and if one of you all could I would greatly appreciate it. Thanks, Dan [/QUOTE]
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