Hi,
I have a package shipped from HK (Lenovo) and it seems to have frozen in SDF (Louisville, KY).
I have called the 800 number and after a USA based rep answers the phone I am transferred to the International Package Group who seemed to be outsourced (to India) and each International agent I speak with gives me a different reason as to why my package is not progressing as it should.
Reasons I have been given:
I spoke with the UPS store (used My Choice to have it delivered there due to it being Signature Required) and they have never just seen a package tracking info just freeze and attempted to look into from their end but was promised a return phone which they have not received.
I am happy to provide the tracking number, but did not feel comfortable just putting it out there in the open, so if anybody can help, I would happily PM or email the tracking info.
Again, I do realize this is not a CS channel but I am a bit frustrated at this point and if one of you all could I would greatly appreciate it.
Thanks,
Dan
I have a package shipped from HK (Lenovo) and it seems to have frozen in SDF (Louisville, KY).
I have called the 800 number and after a USA based rep answers the phone I am transferred to the International Package Group who seemed to be outsourced (to India) and each International agent I speak with gives me a different reason as to why my package is not progressing as it should.
Reasons I have been given:
- The tracking info has frozen, but it has progressed through the system and will be delivered today.
- The package is stuck in Louisville due to it being mishandled.
- The package is on the truck.
- The package is at the depot.
- The package is currently delayed for unknown reasons and I should contact LENOVO to ship out another one.
- The package is being located (whatever the means).
I spoke with the UPS store (used My Choice to have it delivered there due to it being Signature Required) and they have never just seen a package tracking info just freeze and attempted to look into from their end but was promised a return phone which they have not received.
I am happy to provide the tracking number, but did not feel comfortable just putting it out there in the open, so if anybody can help, I would happily PM or email the tracking info.
Again, I do realize this is not a CS channel but I am a bit frustrated at this point and if one of you all could I would greatly appreciate it.
Thanks,
Dan