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Brown Cafe UPS Forum
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Customer Service..can YOU do it?
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<blockquote data-quote="fethrs" data-source="post: 776283" data-attributes="member: 14846"><p><strong><span style="font-family: 'Franklin Gothic Medium'"><span style="font-size: 15px"><span style="color: navy">I was called to the Customer Counter today to talk with a lady whose package was processed as damage last week. She was mad, irate, and impatient. She was missing some important docs and wanted some explanations. </span></span></span></strong></p><p> </p><p><strong><span style="font-size: 15px"><span style="color: #000080">After being interrupted a few times, I took control of the converstation, and explained the situation regarding her package. She was not happy the docs were missing but I calmed her down and she left in a better way than she came in. </span></span></strong></p><p><strong><span style="font-size: 15px"><span style="color: #000080">I still got it. They come in pissed but they don't leave pissed. Customer service...imagine that. <img src="/community/styles/default/xenforo/smilies/FeltTip/happy2.png" class="smilie" loading="lazy" alt=":happy2:" title="Happy2 :happy2:" data-shortname=":happy2:" /></span></span></strong></p></blockquote><p></p>
[QUOTE="fethrs, post: 776283, member: 14846"] [B][FONT=Franklin Gothic Medium][SIZE=4][COLOR=navy]I was called to the Customer Counter today to talk with a lady whose package was processed as damage last week. She was mad, irate, and impatient. She was missing some important docs and wanted some explanations. [/COLOR][/SIZE][/FONT][/B] [B][SIZE=4][COLOR=#000080][/COLOR][/SIZE][/B] [B][SIZE=4][COLOR=#000080]After being interrupted a few times, I took control of the converstation, and explained the situation regarding her package. She was not happy the docs were missing but I calmed her down and she left in a better way than she came in. [/COLOR][/SIZE][/B] [B][SIZE=4][COLOR=#000080]I still got it. They come in pissed but they don't leave pissed. Customer service...imagine that. :happy2:[/COLOR][/SIZE][/B] [/QUOTE]
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Customer Service..can YOU do it?
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