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Customer Service..can YOU do it?
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<blockquote data-quote="The Milkman" data-source="post: 776300" data-attributes="member: 22760"><p>Was at the Counter for 8 years before retiring, I had to take charge many times in difficult situations. The only time I was unhappy was when the center would make a call against the rules of the counter and throw me under the Bus. Example: An acct would want to drop off 2nd day air Asd's that were poorly and I mean poorly packed and would have wrong weights on each bill.I would refuse to accept them and many would have declared values over 6-700 bucks. They would call the 800 #, then after a while the ctr would call me and told me to tell the customer to bring them in to the main bldg to accept. The Counter I was in was a seperate bldg away from the Hub. So I guess the rules change whenever conveinent to avoid a complaint....So why make rules on Packaging, insurance, etc?? Happened more than once, and another good one was whenever a customer wanted to speak to a Manager I was told to tell them They were in a meeting. What Joke at times. Glad I am gone <img src="/community/styles/default/xenforo/smilies/FeltTip/knockedout.png" class="smilie" loading="lazy" alt=":knockedout:" title="Knockedout :knockedout:" data-shortname=":knockedout:" /></p></blockquote><p></p>
[QUOTE="The Milkman, post: 776300, member: 22760"] Was at the Counter for 8 years before retiring, I had to take charge many times in difficult situations. The only time I was unhappy was when the center would make a call against the rules of the counter and throw me under the Bus. Example: An acct would want to drop off 2nd day air Asd's that were poorly and I mean poorly packed and would have wrong weights on each bill.I would refuse to accept them and many would have declared values over 6-700 bucks. They would call the 800 #, then after a while the ctr would call me and told me to tell the customer to bring them in to the main bldg to accept. The Counter I was in was a seperate bldg away from the Hub. So I guess the rules change whenever conveinent to avoid a complaint....So why make rules on Packaging, insurance, etc?? Happened more than once, and another good one was whenever a customer wanted to speak to a Manager I was told to tell them They were in a meeting. What Joke at times. Glad I am gone :knockedout: [/QUOTE]
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Customer Service..can YOU do it?
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