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Brown Cafe UPS Forum
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Customer Service..can YOU do it?
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<blockquote data-quote="HEFFERNAN" data-source="post: 776321" data-attributes="member: 11315"><p>You want to hear about customer service !</p><p> </p><p>We were told that all on-road damaged packages are now to be sheeted as missed instead of refused-damaged. This is a new center policy to keep damaged packages off the radar ! I found a bowflex in my car that I wouldn't deliver to my worst enemy so I had to sheet it as missed. I pulled off the car and wrote damaged near the label. 2 weeks later, I hear a customer complaint about the bowflex. It was sent back to the shipper as Refused. No mention of damage what so ever. The lady was pissed because she'd been waiting for it and it never showed up. This is CUSTOMER SERVICE! Let's hide truths so preload isn't held accountable.</p><p> </p><p>Sorry for going off thread a little. And you wonder sometimes why our customers get pissed.</p></blockquote><p></p>
[QUOTE="HEFFERNAN, post: 776321, member: 11315"] You want to hear about customer service ! We were told that all on-road damaged packages are now to be sheeted as missed instead of refused-damaged. This is a new center policy to keep damaged packages off the radar ! I found a bowflex in my car that I wouldn't deliver to my worst enemy so I had to sheet it as missed. I pulled off the car and wrote damaged near the label. 2 weeks later, I hear a customer complaint about the bowflex. It was sent back to the shipper as Refused. No mention of damage what so ever. The lady was pissed because she'd been waiting for it and it never showed up. This is CUSTOMER SERVICE! Let's hide truths so preload isn't held accountable. Sorry for going off thread a little. And you wonder sometimes why our customers get pissed. [/QUOTE]
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Customer Service..can YOU do it?
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