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Brown Cafe UPS Forum
UPS Discussions
Customer Service..can YOU do it?
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<blockquote data-quote="UnconTROLLed" data-source="post: 776433" data-attributes="member: 18708"><p>The way I looked at the counter - it wasn't my job to calm people down. </p><p></p><p>The job of a counter person is to help cu ship, help them with pickups, and otherwise direct all complaints and questions to call 1-800-pickups. </p><p></p><p>I didn't make them angry, after all. Yes, after a 10 minute exercise in frustration they were angry at me. ( basically me explaining to the customer in monotone that I can't help them and to call 1-800-pick ups, and them refuting it requesting a manager)</p><p></p><p>Don't blame the faceless messenger. </p><p></p><p> UPS doesn't allow the counter people to properly help customers by not giving them any outlets to problem solve. I learned it was better off not getting involved, rather than step in and help the very little I could then getting the 3rd degree from the customer ( thinking that I knew something and was hiding, rather than understanding the company is what is tieing our hands)</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 776433, member: 18708"] The way I looked at the counter - it wasn't my job to calm people down. The job of a counter person is to help cu ship, help them with pickups, and otherwise direct all complaints and questions to call 1-800-pickups. I didn't make them angry, after all. Yes, after a 10 minute exercise in frustration they were angry at me. ( basically me explaining to the customer in monotone that I can't help them and to call 1-800-pick ups, and them refuting it requesting a manager) Don't blame the faceless messenger. UPS doesn't allow the counter people to properly help customers by not giving them any outlets to problem solve. I learned it was better off not getting involved, rather than step in and help the very little I could then getting the 3rd degree from the customer ( thinking that I knew something and was hiding, rather than understanding the company is what is tieing our hands) [/QUOTE]
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Customer Service..can YOU do it?
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