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Customer Service..can YOU do it?
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<blockquote data-quote="hurricanegunner" data-source="post: 776451" data-attributes="member: 22122"><p>In our center, we sheet them as refused, damaged and put them by the damage pole. The damage clerk then rewraps them, adds her own little input for the customer to track, "driver error," and then the next day the customer is jumping on the driver's case because when they track the package, they see "driver error" on the screen, not damaged. We've had several drivers complain about this but nothing is being done. It's not the driver's fault, but it's not the customer's fault either. The customer is just going by the information they find when they track the package.</p></blockquote><p></p>
[QUOTE="hurricanegunner, post: 776451, member: 22122"] In our center, we sheet them as refused, damaged and put them by the damage pole. The damage clerk then rewraps them, adds her own little input for the customer to track, "driver error," and then the next day the customer is jumping on the driver's case because when they track the package, they see "driver error" on the screen, not damaged. We've had several drivers complain about this but nothing is being done. It's not the driver's fault, but it's not the customer's fault either. The customer is just going by the information they find when they track the package. [/QUOTE]
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Customer Service..can YOU do it?
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