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Customer Service..can YOU do it?
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<blockquote data-quote="UnconTROLLed" data-source="post: 776463" data-attributes="member: 18708"><p>The counter clerks lie as much as the customer. It's interesting how it comes back full-circle.</p><p></p><p>-You can be short with the customer, tell them to call the 1800# because we have zero knowledge of anything and only handle pickups available, and shipping. This usually gives a quick end to the situation, however the customer will probably harrass the other clerks if available.</p><p></p><p>-You can lie and say the package was lost, the plane crashed, the supervisor stole it, or "it's up the street, you're in the wrong building" and then go to lunch when another clerk feels .</p><p>the wrath</p><p></p><p>-you can spend 30 minutes explaining the little you know, however this gives the customer a sense that you're holding something back and continuing an exercise in aggrevation until he/she threatens to " report you", despite you trying your best to help them understand the situation. This is by far the least desirable option, even though it is the most honest approach.</p><p></p><p>Option 2 wins.</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 776463, member: 18708"] The counter clerks lie as much as the customer. It's interesting how it comes back full-circle. -You can be short with the customer, tell them to call the 1800# because we have zero knowledge of anything and only handle pickups available, and shipping. This usually gives a quick end to the situation, however the customer will probably harrass the other clerks if available. -You can lie and say the package was lost, the plane crashed, the supervisor stole it, or "it's up the street, you're in the wrong building" and then go to lunch when another clerk feels . the wrath -you can spend 30 minutes explaining the little you know, however this gives the customer a sense that you're holding something back and continuing an exercise in aggrevation until he/she threatens to " report you", despite you trying your best to help them understand the situation. This is by far the least desirable option, even though it is the most honest approach. Option 2 wins. [/QUOTE]
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Customer Service..can YOU do it?
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