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Customer Service: Is your job really, that hard?
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<blockquote data-quote="Paid-over-in-Maine" data-source="post: 484478" data-attributes="member: 19023"><p>I have Verizon for my cell service and I love it. The carrier I had before was horrible to say the least. They were in a hurry to sign me up and the coverage for the area I needed it in the most was worse. The only problem I had with them (Verizon)was, I paid my bill at the Kiosk they have in the store. Put in my info, slid my card in. Had to renter my pin 2 times as I mis-keyed it the fist time. Paid my bill, was asked if I wanted a receipt, or "go green" with no receipt. Feeling one with nature, I opted for no receipt. Fast forward a month when I get a text message that my bill was overdue! It seems that the bill was not paid like I thought because I had entered the WRONG pin! My bank didn't pay it! Good piece of mind that the bank will not pay it cause the pin didn't match. But the thing I didn't understand is why the machine opted to give me a receipt even though I gave the wrong pin number. The associates in the store said they couldn't help because they do not operate the Kiosk...it's an outside contractor. So I'll be paying my bill at the counter next time.</p></blockquote><p></p>
[QUOTE="Paid-over-in-Maine, post: 484478, member: 19023"] I have Verizon for my cell service and I love it. The carrier I had before was horrible to say the least. They were in a hurry to sign me up and the coverage for the area I needed it in the most was worse. The only problem I had with them (Verizon)was, I paid my bill at the Kiosk they have in the store. Put in my info, slid my card in. Had to renter my pin 2 times as I mis-keyed it the fist time. Paid my bill, was asked if I wanted a receipt, or "go green" with no receipt. Feeling one with nature, I opted for no receipt. Fast forward a month when I get a text message that my bill was overdue! It seems that the bill was not paid like I thought because I had entered the WRONG pin! My bank didn't pay it! Good piece of mind that the bank will not pay it cause the pin didn't match. But the thing I didn't understand is why the machine opted to give me a receipt even though I gave the wrong pin number. The associates in the store said they couldn't help because they do not operate the Kiosk...it's an outside contractor. So I'll be paying my bill at the counter next time. [/QUOTE]
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Customer Service: Is your job really, that hard?
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