Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer Service: Is your job really, that hard?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Re-Raise" data-source="post: 484494" data-attributes="member: 16501"><p>I had trouble with Sears. I bought a new lawn mower last year and they had a deal where you had no interest and no payments due for a year. They issue you a credit card and send you a monthly statement.</p><p> </p><p>The total was about $2500 so I had made a couple of $500 payments. A couple of months later I needed new tires on my wife's Sequoia. The Sears guy said he would order them but I needed to give him a Sears credit number. When the tires were put on I paid him with a Visa card so as not to put a charge on the Sears card. It is not my first rodeo and I knew if I used the Sears card they would apply my payments to the interest free part first.</p><p> </p><p>Well they applied the charges to BOTH cards. It wasn't too tough to get that fixed but then they started charging me interest and trying to add late fees for the lawn mower charge. I made at least 5 calls to explain the tire charge was their mistake and I don't have to make a monthly payment to no avail. I finally paid the mower off and they gave me credit for $10 instead of $1000 even though I had the cancelled check. Then they sent me a refund for $1000 TWICE so at one time I was $1000 ahead.</p><p> </p><p>It should have been easily fixed but their customer service people were unbelievable, and each time I called I had to start my story all over. I cancelled my card as soon as they finally got my balance at zero and will never use another Sears card.</p></blockquote><p></p>
[QUOTE="Re-Raise, post: 484494, member: 16501"] I had trouble with Sears. I bought a new lawn mower last year and they had a deal where you had no interest and no payments due for a year. They issue you a credit card and send you a monthly statement. The total was about $2500 so I had made a couple of $500 payments. A couple of months later I needed new tires on my wife's Sequoia. The Sears guy said he would order them but I needed to give him a Sears credit number. When the tires were put on I paid him with a Visa card so as not to put a charge on the Sears card. It is not my first rodeo and I knew if I used the Sears card they would apply my payments to the interest free part first. Well they applied the charges to BOTH cards. It wasn't too tough to get that fixed but then they started charging me interest and trying to add late fees for the lawn mower charge. I made at least 5 calls to explain the tire charge was their mistake and I don't have to make a monthly payment to no avail. I finally paid the mower off and they gave me credit for $10 instead of $1000 even though I had the cancelled check. Then they sent me a refund for $1000 TWICE so at one time I was $1000 ahead. It should have been easily fixed but their customer service people were unbelievable, and each time I called I had to start my story all over. I cancelled my card as soon as they finally got my balance at zero and will never use another Sears card. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Customer Service: Is your job really, that hard?
Top