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Customer Service: Is your job really, that hard?
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<blockquote data-quote="edd_tv" data-source="post: 485007" data-attributes="member: 8098"><p>my dad and i had a conversation similiar to this the other day.</p><p>i am in the process of re-plumbiing my bathroom, and i needed a copper fitting to match up 2" copper pipe(yea my houes is that old) down to a one inch . went to the local Lowes store looking for the pieces. pushed the assistance button three times only to get a 17 yr old kid who knew nothing about pipes tell me he had no clue what i needed. </p><p></p><p>my dad tells me to go to this mom and pop hardware store few miles down the road. the clerk there fixes me right up and even soldered the piece for me at no charge. from now on i dont care how much i might be able to save by going to a big box store,i would happily pay the extra just for the service and know how i was given.</p></blockquote><p></p>
[QUOTE="edd_tv, post: 485007, member: 8098"] my dad and i had a conversation similiar to this the other day. i am in the process of re-plumbiing my bathroom, and i needed a copper fitting to match up 2" copper pipe(yea my houes is that old) down to a one inch . went to the local Lowes store looking for the pieces. pushed the assistance button three times only to get a 17 yr old kid who knew nothing about pipes tell me he had no clue what i needed. my dad tells me to go to this mom and pop hardware store few miles down the road. the clerk there fixes me right up and even soldered the piece for me at no charge. from now on i dont care how much i might be able to save by going to a big box store,i would happily pay the extra just for the service and know how i was given. [/QUOTE]
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Customer Service: Is your job really, that hard?
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