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Customer Service: Is your job really, that hard?
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<blockquote data-quote="Channahon" data-source="post: 485439" data-attributes="member: 7666"><p>I had consolidated billing for 2 cell phones and my land line, which one would think would be the way to go to streamline bill payments. One bill - one check - one envelope - done, right?</p><p> </p><p>Wrong, when I moved out of state and had to cancel my land line phone, the nightmare began. The company had no idea how their internal billing worked, and how to apply payment to all three accounts. </p><p> </p><p>Long story short, I finally got a supervisor on the phone, who did a great job after a week of frustrating phone calls, and received a check for a double billing issue. I was so appreciative, I sent a complimentary email to her boss.</p><p> </p><p>I still have the 2 cell phones, but pay the bills independently, as there is no way, I would consolidate the bills again.</p><p> </p><p>My husband at times, will ask me why I get so upset, with poor customer service, and I tell him after working at UPS for 28 years, dealing with customers, over issues that were important enough for them to call UPS, I did whatever it took to satisfy the customer concern. And expect the same in return as a consumer.</p><p> </p><p>I generally will make a phone call to address a customer service issue, and follow that up with an email. Nothing better than saving the emails, when having to follow up and go to the highest level in the company. I've learned that if you put in the subject line of an email, customer concern or customer complaint, you finally get a phone call, from a supervisor or manager.</p></blockquote><p></p>
[QUOTE="Channahon, post: 485439, member: 7666"] I had consolidated billing for 2 cell phones and my land line, which one would think would be the way to go to streamline bill payments. One bill - one check - one envelope - done, right? Wrong, when I moved out of state and had to cancel my land line phone, the nightmare began. The company had no idea how their internal billing worked, and how to apply payment to all three accounts. Long story short, I finally got a supervisor on the phone, who did a great job after a week of frustrating phone calls, and received a check for a double billing issue. I was so appreciative, I sent a complimentary email to her boss. I still have the 2 cell phones, but pay the bills independently, as there is no way, I would consolidate the bills again. My husband at times, will ask me why I get so upset, with poor customer service, and I tell him after working at UPS for 28 years, dealing with customers, over issues that were important enough for them to call UPS, I did whatever it took to satisfy the customer concern. And expect the same in return as a consumer. I generally will make a phone call to address a customer service issue, and follow that up with an email. Nothing better than saving the emails, when having to follow up and go to the highest level in the company. I've learned that if you put in the subject line of an email, customer concern or customer complaint, you finally get a phone call, from a supervisor or manager. [/QUOTE]
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Customer Service: Is your job really, that hard?
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