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Customer Service: Is your job really, that hard?
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<blockquote data-quote="rod" data-source="post: 489332" data-attributes="member: 5382"><p>2 and a half weeks ago I get a letter from Sears saying my Bosch dishwasher shouldn't be use because of a possible fire hazard. Called their 800 # and was told to wait for repair part and when it arrives call Sears to set up an appointment for the serviceman to make a house call. Did that on monday. Was told the service man would be at my house sometime between 8 A.M. and 5 P.M. (jerks wouldn't narrow it down anymore than that). Service man shows up today , takes the dishwasher apart and laughs as he says - "they sent the wrong part." I could of wrung his neck. Now we start the whole process over again. NO MORE SEARS appliances for me- ever again- anytime<img src="/community/styles/default/xenforo/smilies/FeltTip/angry.png" class="smilie" loading="lazy" alt=":angry:" title="Angry :angry:" data-shortname=":angry:" /> P.S. My wife is gone for 2 weeks so I'm without both my dish washers<img src="/community/styles/default/xenforo/smilies/FeltTip/wink.png" class="smilie" loading="lazy" alt=":wink2:" title="Wink :wink2:" data-shortname=":wink2:" /></p></blockquote><p></p>
[QUOTE="rod, post: 489332, member: 5382"] 2 and a half weeks ago I get a letter from Sears saying my Bosch dishwasher shouldn't be use because of a possible fire hazard. Called their 800 # and was told to wait for repair part and when it arrives call Sears to set up an appointment for the serviceman to make a house call. Did that on monday. Was told the service man would be at my house sometime between 8 A.M. and 5 P.M. (jerks wouldn't narrow it down anymore than that). Service man shows up today , takes the dishwasher apart and laughs as he says - "they sent the wrong part." I could of wrung his neck. Now we start the whole process over again. NO MORE SEARS appliances for me- ever again- anytime:angry: P.S. My wife is gone for 2 weeks so I'm without both my dish washers:wink2: [/QUOTE]
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