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Customers that want you to call them..
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<blockquote data-quote="ArcherUTR" data-source="post: 1335545" data-attributes="member: 53175"><p>I feel like the same thing applies to using a phone for pickups. It's can be the appropriate level of customer service depending on the business. Even with a Smart Pick Up, a customer might call and say they are just going to deposit the parcel in a UPS Lettterbox.</p><p></p><p>With the company's new miles obsession over safety and service, I don't really worry about the integrity aspect. However, if you get a corporate concern about how you failed a pickup account and you try to use the "But I talked to them over the phone!" defense, that is not going to fly.</p></blockquote><p></p>
[QUOTE="ArcherUTR, post: 1335545, member: 53175"] I feel like the same thing applies to using a phone for pickups. It's can be the appropriate level of customer service depending on the business. Even with a Smart Pick Up, a customer might call and say they are just going to deposit the parcel in a UPS Lettterbox. With the company's new miles obsession over safety and service, I don't really worry about the integrity aspect. However, if you get a corporate concern about how you failed a pickup account and you try to use the "But I talked to them over the phone!" defense, that is not going to fly. [/QUOTE]
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