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cut routes, service issues?
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<blockquote data-quote="brownrodster" data-source="post: 535040" data-attributes="member: 10437"><p>Servicing the customer is not a priority anymore. I will not go out of my way for anyone anymore. You will get your package whenever I show up. </p><p> </p><p>I got a complaint for doing a pickup after the business closed. Nothign I could do about it. Truck was insanely overloaded and I started pickups almost an hour after I was supposed to. Call the 1800 number because I don't care.</p><p> </p><p> </p><p>Today I did a route I haven't done in a long time. It was quite different than last time I did it because the neighbor route doesn't exist anymore. I was delivering to some businesses as I did their pickups. It helped that no one recognized me and I could just play dumb regarding my late delivery time. The route is so jacked up you cannot get all the businesses done early before you start residential and still get good SPORH. Fortunately for me I can play the dumb new guy and deliver these buisnesses after 4PM but the regular driver would never get away with it. He would get hell everyday form these businesses and he's struck in a corner trying to serve his customers and meet their needs. When you've dealt with the same businesses for 20 years or more and see them everyday you feel comitted to serve them. I'm lucky that since I just cover other routes I don't have to care. but I get a lot of service issue complaints for delivering late, etc... But I can do these routes faster than the bid drivers.</p></blockquote><p></p>
[QUOTE="brownrodster, post: 535040, member: 10437"] Servicing the customer is not a priority anymore. I will not go out of my way for anyone anymore. You will get your package whenever I show up. I got a complaint for doing a pickup after the business closed. Nothign I could do about it. Truck was insanely overloaded and I started pickups almost an hour after I was supposed to. Call the 1800 number because I don't care. Today I did a route I haven't done in a long time. It was quite different than last time I did it because the neighbor route doesn't exist anymore. I was delivering to some businesses as I did their pickups. It helped that no one recognized me and I could just play dumb regarding my late delivery time. The route is so jacked up you cannot get all the businesses done early before you start residential and still get good SPORH. Fortunately for me I can play the dumb new guy and deliver these buisnesses after 4PM but the regular driver would never get away with it. He would get hell everyday form these businesses and he's struck in a corner trying to serve his customers and meet their needs. When you've dealt with the same businesses for 20 years or more and see them everyday you feel comitted to serve them. I'm lucky that since I just cover other routes I don't have to care. but I get a lot of service issue complaints for delivering late, etc... But I can do these routes faster than the bid drivers. [/QUOTE]
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