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Brown Cafe UPS Forum
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cut routes, service issues?
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<blockquote data-quote="Catatonic" data-source="post: 535206" data-attributes="member: 7966"><p>Not really, most of the time good customer service takes no longer than poor customer service. It's more of an attitude than a process.</p><p>I agree that management not "taking care" of their reports will most likely result in a workforce that has no desire to take care of the customer.</p><p>No raises, no 401k match and other reductions in management benefits can arguably be a factor in the decrease in caring about our employees and customers.</p><p></p><p>I was a little confused ... comparing Customer Service to "numbers" is like comparing a shirt and the color red. I think I understand what you were trying to say though.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 535206, member: 7966"] Not really, most of the time good customer service takes no longer than poor customer service. It's more of an attitude than a process. I agree that management not "taking care" of their reports will most likely result in a workforce that has no desire to take care of the customer. No raises, no 401k match and other reductions in management benefits can arguably be a factor in the decrease in caring about our employees and customers. I was a little confused ... comparing Customer Service to "numbers" is like comparing a shirt and the color red. I think I understand what you were trying to say though. [/QUOTE]
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