Hello, I was just hired as a driver helper this week and need help using the diad iv. Whenever I scan a barcode it takes me to a page where I have to manually enter the street name and number. The info does not automatically show up when I scan and it won't let me advance until I input the info. This takes too much time when delivering packages. My driver scans it and he's good to go, no need to input anything. I believe he is using the diad v What am I doing wrong?