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<blockquote data-quote="AB831" data-source="post: 5499985" data-attributes="member: 80184"><p>Our dispatchers did absolutely nothing but argue with couriers and cause service failures. They’d assign pickups to people three routes away and then argue when you’d send a message over to tell them which route to send it to. There were times where the customer would tell me they had no pickups going out that day, and dispatch would create an “on call” for the same stop and tell me the customer called them only for the customer to tell me they had no idea what they were talking about when I returned.</p></blockquote><p></p>
[QUOTE="AB831, post: 5499985, member: 80184"] Our dispatchers did absolutely nothing but argue with couriers and cause service failures. They’d assign pickups to people three routes away and then argue when you’d send a message over to tell them which route to send it to. There were times where the customer would tell me they had no pickups going out that day, and dispatch would create an “on call” for the same stop and tell me the customer called them only for the customer to tell me they had no idea what they were talking about when I returned. [/QUOTE]
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