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Do customers call in and complain about you ?
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<blockquote data-quote="barnyard" data-source="post: 935573" data-attributes="member: 13921"><p>My 2nd to the last complaint was that the tone of voice I used made the person feel like I thought they were an idiot. My supe and I were discussing it when she stopped, looked me in the eye and said, "and now you are doing it to me." I shrugged and said, "I cannot help it if you attach more meaning to what I say." We both laughed it off, but I got the point, I do use the tone of my voice to convey added meaning to what I say and can escalate a bad situation to a really bad situation.</p><p></p><p>The last one I had was regarding where I was leaving stuff at a resi. I went back and spoke to the people and we were able to provide better service. In that case, I was able to go above and beyond what the competition does. Yeah for me.</p></blockquote><p></p>
[QUOTE="barnyard, post: 935573, member: 13921"] My 2nd to the last complaint was that the tone of voice I used made the person feel like I thought they were an idiot. My supe and I were discussing it when she stopped, looked me in the eye and said, "and now you are doing it to me." I shrugged and said, "I cannot help it if you attach more meaning to what I say." We both laughed it off, but I got the point, I do use the tone of my voice to convey added meaning to what I say and can escalate a bad situation to a really bad situation. The last one I had was regarding where I was leaving stuff at a resi. I went back and spoke to the people and we were able to provide better service. In that case, I was able to go above and beyond what the competition does. Yeah for me. [/QUOTE]
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Do customers call in and complain about you ?
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