What bothers me the most about complaints is our 800 number is such a royal pain, they pushed buttons through the whole ordeal to get ahold of someone just to bitch. A couple customers on every route I've ever done insist to management that I'm an hole.... I'm known for not being a super smiley, pleasant person but I'm not rude. I show up to places around the same time every day. Every customer is Good afternoon, or good morning. I just need you to sign here please. Thank you and I'll see you tomrrow. If a customer needs something early, or late pickup or something put in a different area I gladly help them with it. I'm never consciencely rude. I have a heavy commercial route with 5 vets offices. Vets offices hate me for some reason :/ They all get dogfood which is 8-10 50lb boxes per day. 3 of the offices get 15-20 packages every single day. I split the heavy dog food boxes up from the rest of the stuff to help the girl in the front, take a signature, say thank you and leave. Typically holding the door for someone on the way out. Their management calls from time to time to complain about my shortness and rudeness when I'm in there. These are all stops around 1 in the afternoon in 100* heat with humidity and i'm soaked and fighting 250lbs of every day up their front stairs. I dont have a bad attitude I'm just very hot and exhausted. One of my pickups is a print shop, he's never ready at the scheduled time but bitches if I'm 5 minutes later than the sched time. I sit and wait, loading his 40+ boxes of paper and books and he has the nerve to bitch when I'm a little short with him, signing the end of day and getting the hell out of there. I've got a Mercedes dealer that complains about me being short tempered or aggrivated with them when I pickup their boxes every day. I'm truely a neutral guy, I show up, work, speak politely, just trying to finish up and get home to my family. Come in the next day to hear someone has bitched can ruin my whole morning. This is peoples livelyhood they're messing with over nonsense. I go above and beyond to not speak to anyone, I'm polite but I dont give a damn outside of me moving on with my day. I NEVER EVER bitch about my job, nobody wants to hear someone else complain about their job and I know this. Some people want to carry on a conversation. Yep my weekend was great thank you. I'll see you tomorrow. Yep it's hot out there. Yep I am all wet, yep it's raining today. No I dont know whats in the package and the shipper didnt put their name on the box, I'm sorry. Yep, it's Christmas time, yep it's busy.