Greetings, I work at a place that has several hundred UPS accounts littered about the country I have the fun job of using the UPS API's to resolve pick up times along with a few other data points. We ship around 50,000 packages a week and what I am finding right now is pickup scans are sort of phantom. I see pickup scans used maybe 5% of the time otherwise I only see origin scans (presumably that's at the hub). I have managers above me asking for exact pickup times etc and telling them an origin scan that hits at 1am isn't very useful to them. raw csv's don't provide any additional detail that can't glean from the tracking results. I know in years past we had no problem finding the exact pickup time and in the last year or two this seems to have gone from the norm to the exception. The only time we see pickup scans at this point are on returns and international shipments. Any idea whats going on here? I know the purple guys use a pickup scans 99+% of the time so its pretty easy to report up their data. Probably something to do with the fact that if its not picked up its not in their system. Granted we have a much smaller data set with them (we mostly use UPS but the purple guys get some work because we have customers that want to use them only) Basically my managers are trying to use pickup scans to gain internal efficiencies from time of order to time that its ready for pickup etc and this is part of that equation. Any ideas or insight would be greatly appreciated! Yes, we spoke with our rep and he can't seem to give us a strait answer on this which is rather frustrating to say the least.