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Do you need customer service skills to drive?
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 379562" data-attributes="member: 12570"><p>I would like you to put yourself in the consignee's shoes. What type of interaction would you expect to have with your driver, keeping in mind that he has a schedule to keep? I am sure you would want him to greet you and perhaps strike up a short conversation while he is sheeting your pkgs. This of course depends upon the situation. If you own a store and have customers waiting then it will be dump, sign and go. If you are the only one there then a quick chat may be in order, again keeping in mind his time schedule. </p><p> </p><p>Knowing when, where and how long to "visit" is a skill that does take some time to develop but can go a long way toward fostering a positive working environment. Some days will be easier than others. Some days will be dump, sign and go, and most customers understand this. As stated above, this would be an awfully boring job if you didn't talk to anybody all day.</p><p> </p><p>You will quickly get a feel for this and it will become second nature to you.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 379562, member: 12570"] I would like you to put yourself in the consignee's shoes. What type of interaction would you expect to have with your driver, keeping in mind that he has a schedule to keep? I am sure you would want him to greet you and perhaps strike up a short conversation while he is sheeting your pkgs. This of course depends upon the situation. If you own a store and have customers waiting then it will be dump, sign and go. If you are the only one there then a quick chat may be in order, again keeping in mind his time schedule. Knowing when, where and how long to "visit" is a skill that does take some time to develop but can go a long way toward fostering a positive working environment. Some days will be easier than others. Some days will be dump, sign and go, and most customers understand this. As stated above, this would be an awfully boring job if you didn't talk to anybody all day. You will quickly get a feel for this and it will become second nature to you. [/QUOTE]
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Do you need customer service skills to drive?
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