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Brown Cafe UPS Forum
UPS Discussions
Do you need customer service skills to drive?
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<blockquote data-quote="DS" data-source="post: 379665" data-attributes="member: 556"><p>If you have the same route every day,it pays immensely to make contact with the people that make the decisions.Sometimes when a new business opens,you must push the sense of urgency on them till they understand that you cant and you wont wait .They hate you sometimes and it takes a few favors like when they say I'm expecting something, I need it as early as possible if you make them happy,you soon find they will do things your way,it just takes awhile to train them.</p><p>If you have a cod for a big company,you take it to reception,and when she gives you the,all packages go to the back look,you say I brought it here because nobody in recieving has any money.</p><p>Customer service is a big part of being a driver.</p></blockquote><p></p>
[QUOTE="DS, post: 379665, member: 556"] If you have the same route every day,it pays immensely to make contact with the people that make the decisions.Sometimes when a new business opens,you must push the sense of urgency on them till they understand that you cant and you wont wait .They hate you sometimes and it takes a few favors like when they say I'm expecting something, I need it as early as possible if you make them happy,you soon find they will do things your way,it just takes awhile to train them. If you have a cod for a big company,you take it to reception,and when she gives you the,all packages go to the back look,you say I brought it here because nobody in recieving has any money. Customer service is a big part of being a driver. [/QUOTE]
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