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UPS Discussions
Does anyone remember what the "S" in UPS stands for??
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<blockquote data-quote="talkwith" data-source="post: 724280" data-attributes="member: 25126"><p>Service took a backseat to numbers after the recession. The almighty stock price has become more important than service. The increase in safety awareness (which I'm thankful for) is motivated by the concern to save money and not a concern for the welfare of the employees. It starts at the top. Trust me, your supervisors are just as frustrated as you are with changing attitude of UPS toward customers. However, like us, they have to obey whether they like it or not. I have no doubt that if UPS were to refocus its efforts on improving customer satisfaction rather than the stock price we would see a dramatic increase in our customer base and profits. Our sales rep told us recently that he is spending much more time trying to retain customers than gaining new ones because the existing customers are going to FedEx.</p></blockquote><p></p>
[QUOTE="talkwith, post: 724280, member: 25126"] Service took a backseat to numbers after the recession. The almighty stock price has become more important than service. The increase in safety awareness (which I'm thankful for) is motivated by the concern to save money and not a concern for the welfare of the employees. It starts at the top. Trust me, your supervisors are just as frustrated as you are with changing attitude of UPS toward customers. However, like us, they have to obey whether they like it or not. I have no doubt that if UPS were to refocus its efforts on improving customer satisfaction rather than the stock price we would see a dramatic increase in our customer base and profits. Our sales rep told us recently that he is spending much more time trying to retain customers than gaining new ones because the existing customers are going to FedEx. [/QUOTE]
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Does anyone remember what the "S" in UPS stands for??
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