If you attend the PCM's lately, you know the latest UPS mania - safety and telematics. "Stay off the reports, stay off the cell phone, and don't have an accident". UPS has the right to run their company the way they want...........but what ever happened to service?? Somewhere between the 10 1/2 hr. dispatches and getting yelled at for too many back-ups, customer service has taken a back seat. Is it because service is something intangable? Sometimes I think because UPS can't generate a morning report on "service", they don't quite know what to do with it. Does service exist in your center or is it now a $ ?