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Driver dropped my glass door
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<blockquote data-quote="FilingBluesFL" data-source="post: 1155979" data-attributes="member: 48124"><p>I gotta agree with this. We just got a new DIAD training that specifically said, NOT to deliver ANY PACKAGE that has damage, signs of damage, or you might think is damaged.</p><p></p><p>I even made sure to take a picture, so when I'm asked "why didn't you deliver this?" "Because I was instructed not to, and I work as instructed" and show the picture of the big RED "NO" circle on top of a damaged package where it says "Do not deliver damaged packages."</p><p></p><p>What bothers me is when someone orders a TV and has it shipped through us. Then we get the black eye, because it was damaged when it gets to their house, and we're delivering another one two days later.</p><p></p><p>I spend more time out of my day explaining to these people what "Retail packaging" and "Shipping packaging" is and what the differences are. "Your TV was shipped to your house in RETAIL packaging, which means it's meant to sit in this box, on the shelf of a store. This box is NOT meant for shipping through a common carrier, like UPS, FEDEX. It's too expensive for them to properly package and ship as many TV's as they do, and it's cheaper just to send a replacemnt then spend all that money on boxes, packing material, and tape."</p><p></p><p>They still look at me like I just crapped on their lawn...</p></blockquote><p></p>
[QUOTE="FilingBluesFL, post: 1155979, member: 48124"] I gotta agree with this. We just got a new DIAD training that specifically said, NOT to deliver ANY PACKAGE that has damage, signs of damage, or you might think is damaged. I even made sure to take a picture, so when I'm asked "why didn't you deliver this?" "Because I was instructed not to, and I work as instructed" and show the picture of the big RED "NO" circle on top of a damaged package where it says "Do not deliver damaged packages." What bothers me is when someone orders a TV and has it shipped through us. Then we get the black eye, because it was damaged when it gets to their house, and we're delivering another one two days later. I spend more time out of my day explaining to these people what "Retail packaging" and "Shipping packaging" is and what the differences are. "Your TV was shipped to your house in RETAIL packaging, which means it's meant to sit in this box, on the shelf of a store. This box is NOT meant for shipping through a common carrier, like UPS, FEDEX. It's too expensive for them to properly package and ship as many TV's as they do, and it's cheaper just to send a replacemnt then spend all that money on boxes, packing material, and tape." They still look at me like I just crapped on their lawn... [/QUOTE]
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Driver dropped my glass door
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