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Driver follow up/ lying customer
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<blockquote data-quote="zubenelgenubi" data-source="post: 3698915" data-attributes="member: 63706"><p>They aren't in the diad, and tell your drivers they need to sheet them as a follow up under the package info screen so they don't show up as a package you have to process. Management should be getting on to them about it because if they don't sheet it correctly, it makes it look like the package has popped back up in tracking.</p><p></p><p></p><p></p><p>Our district management keeps a pretty close eye on these. Our OMS's stay on top of them, but I've never considered not doing one, so I have no idea what they would do if I didn't. I know they want a resolution before the deadline. They're an easy stop anyway, and it all pays the same.</p></blockquote><p></p>
[QUOTE="zubenelgenubi, post: 3698915, member: 63706"] They aren't in the diad, and tell your drivers they need to sheet them as a follow up under the package info screen so they don't show up as a package you have to process. Management should be getting on to them about it because if they don't sheet it correctly, it makes it look like the package has popped back up in tracking. Our district management keeps a pretty close eye on these. Our OMS's stay on top of them, but I've never considered not doing one, so I have no idea what they would do if I didn't. I know they want a resolution before the deadline. They're an easy stop anyway, and it all pays the same. [/QUOTE]
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