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Driver follow up/ lying customer
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<blockquote data-quote="scratch" data-source="post: 3699171" data-attributes="member: 1674"><p>I get paid by the hour so I make three attempts on all DFU's and all RS tags. Even Dish Network labels, some houses I have been to a dozen times because they keep issuing them. Our OMS has to call the customer and then the DFUs are issued. What is stupid is when the value is under $100 on the item, supposedly we aren't supposed to waste that much time trying to collect those. I have seen some instances where the consignee is told that they need to call the police and file a theft report before UPS pays a claim. I'm on vacation now, I will have a ton of DFU's and miss deliveries when I go back to work.</p></blockquote><p></p>
[QUOTE="scratch, post: 3699171, member: 1674"] I get paid by the hour so I make three attempts on all DFU's and all RS tags. Even Dish Network labels, some houses I have been to a dozen times because they keep issuing them. Our OMS has to call the customer and then the DFUs are issued. What is stupid is when the value is under $100 on the item, supposedly we aren't supposed to waste that much time trying to collect those. I have seen some instances where the consignee is told that they need to call the police and file a theft report before UPS pays a claim. I'm on vacation now, I will have a ton of DFU's and miss deliveries when I go back to work. [/QUOTE]
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