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<blockquote data-quote="dilligaf" data-source="post: 455089" data-attributes="member: 11476"><p>And to Chan's thoughts I will add this..................</p><p> </p><p>A sup that we used to have suggested implying to the customer (on a neg. followup for a DFU) the following: "Ok, since you have not recieved this pkg I will turn this back over to my sup who will be contacting the local authorities and reporting the theft." He even went so far as to show up after the DFU (esp. if the driver was certain of the pkg being left) and would imply that he was from LP and talk w/ the customer. He was usually successful in getting a positive followup. LOL</p></blockquote><p></p>
[QUOTE="dilligaf, post: 455089, member: 11476"] And to Chan's thoughts I will add this.................. A sup that we used to have suggested implying to the customer (on a neg. followup for a DFU) the following: "Ok, since you have not recieved this pkg I will turn this back over to my sup who will be contacting the local authorities and reporting the theft." He even went so far as to show up after the DFU (esp. if the driver was certain of the pkg being left) and would imply that he was from LP and talk w/ the customer. He was usually successful in getting a positive followup. LOL [/QUOTE]
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