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Driver Helpers' DIAD Q&A 2011
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 906026" data-attributes="member: 12570"><p>Santa, you are asking questions way beyond your pay grade but since I having nothing better to do I will answer them as best I can:</p><p></p><p>For the NI1 that you wanted to reattempt---simply scan the package again, mark the stop as "duplicate", DR MC, stop complete. The package will still be in EDD even though you had already attempted delivery on it.</p><p></p><p>Multiple left-ats are a bit more tricky---you said that you had 3 pkgs in prerecord. You will then hit prerecord and mark the first stop LR and the remaining two DR. Complete delivery, clarify signature, select delivery location. You get credit for one stop. Now, if you actually made an attempt at each of the 3 stops, you would have completed the first two as NI and then left all 3 at the 3rd stop, giving you credit for all 3 stops.</p><p></p><p>Customer pushes the signature button---simply type a few random letters, hit signature, do not clarify, hit signature again, have customer sign, clarify, complete stop.</p><p></p><p>Customer wants to RTS one of the packages of a completed stop---simply rescan the pkg, mark the stop as duplicate, hit pkg info, hit refused, select reason, hit stop complete, choose residential or commercial, put service cross on pkg.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 906026, member: 12570"] Santa, you are asking questions way beyond your pay grade but since I having nothing better to do I will answer them as best I can: For the NI1 that you wanted to reattempt---simply scan the package again, mark the stop as "duplicate", DR MC, stop complete. The package will still be in EDD even though you had already attempted delivery on it. Multiple left-ats are a bit more tricky---you said that you had 3 pkgs in prerecord. You will then hit prerecord and mark the first stop LR and the remaining two DR. Complete delivery, clarify signature, select delivery location. You get credit for one stop. Now, if you actually made an attempt at each of the 3 stops, you would have completed the first two as NI and then left all 3 at the 3rd stop, giving you credit for all 3 stops. Customer pushes the signature button---simply type a few random letters, hit signature, do not clarify, hit signature again, have customer sign, clarify, complete stop. Customer wants to RTS one of the packages of a completed stop---simply rescan the pkg, mark the stop as duplicate, hit pkg info, hit refused, select reason, hit stop complete, choose residential or commercial, put service cross on pkg. [/QUOTE]
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