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Message: <blockquote data-quote="Cactus" data-source="post: 3234405" data-attributes="member: 29011">The COURIERS are the one's that know the delivery areas, they're the one's that know who to and where to deliver at customer locations and they know what's doable and what isn't.You seem to think that management has all the answers. Well if so, then why do most of them refuse to get their hands dirty at peak? Why not just send all the couriers home and the managers can deliver everything without any service failures? Oh yes, get those pickups in a timely manner too.Bottom line, Fred and his buddies are too blind to trust their frontline employees and too many egos are getting in the way of getting the job done properly.</blockquote>