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FedEx Discussions
FedEx Ground and it's excellent customer service
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<blockquote data-quote="dezguy" data-source="post: 1307889" data-attributes="member: 49811"><p>This is what happens when you have multiple opcos all with their own rules and way of doing things. Notice how he used an Express logo instead of HD or Ground? Just goes to show that 95% of customers don't know there is a difference between all the opcos. Hell half my customers think we all operate out of the same building and see each other every day.</p><p></p><p>I wouldn't call this poor customer service on Grounds part just because the customer doesn't know there is a difference between Ground and HD. More bad education on FedEx's part because most customers can't tell the difference between any of us.</p></blockquote><p></p>
[QUOTE="dezguy, post: 1307889, member: 49811"] This is what happens when you have multiple opcos all with their own rules and way of doing things. Notice how he used an Express logo instead of HD or Ground? Just goes to show that 95% of customers don't know there is a difference between all the opcos. Hell half my customers think we all operate out of the same building and see each other every day. I wouldn't call this poor customer service on Grounds part just because the customer doesn't know there is a difference between Ground and HD. More bad education on FedEx's part because most customers can't tell the difference between any of us. [/QUOTE]
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